Tax, Utility & Online Services

Parkland County’s new Online Services system is now available, providing a more convenient way to access and manage tax, utility, and accounts receivable information online. 

An Online Services account allows residents and businesses to securely access and manage their County accounts anytime, anywhere, without needing to visit in-person or wait for paper mail. 

With an Online Services account, you can: 

  • View property tax and utility accounts registered in your name 
  • Check account balances 
  • Make secure online payments via credit card 
  • Sign up for e-billing (paperless billing) 
  • Access accounts receivable invoices 
  • Purchase a property tax certificate 

Important: Previous Online Services accounts did not transfer to the new system. All users must create a new account to access the new Online Services platform. 

Register for an Online Services account

Follow the step-by-step instructions below to register your account and begin using Online Services:

Step 1: Navigate to the new Online Services platform. You can click the link at the top of this page, or in the secondary menu:

Step 1: Navigate to the new Online Services platform. You can click the link at the top of this page, or in the secondary menu

Step 2: In the upper right corner, click the profile icon > Login

Step 2: In the upper right corner, click the profile icon > Login

Step 3: Click the white button: “Continue With Parkland ID”

Step 3: Click the white button: “Continue With Parkland ID”

Step 4: Click “No account? Create one” below the email address line

Step 4: Click “No account? Create one” below the email address line

Step 5: Enter the email address you’d like associated with your ParklandID, then click Next. A code will be sent to email address entered. 

Step 5: Enter the email address you’d like associated with your ParklandID, then click Next. A code will be sent to email address entered.

Step 6: Enter the code received to your email address. Then click Next. 

Step 6: Enter the code received to your email address. Then click Next.

Step 7: Add your profile details, including a username and password. Passwords must be at least 8 characters long and include characters from at least three of the following: uppercase letters, lowercase letters, numbers, or symbols. Then, click Next. 

Step 7: Add your profile details, including a username and password. Passwords must be at least 8 characters long and include characters from at least three of the following: uppercase letters, lowercase letters, numbers, or symbols. Then, click Next.

Step 8: After configuring your ParklandID, you’ll be redirected to Register for your Online Services account. Select the Account Type using the dropdown. Enter the Account Number as it appears on your bill. Finally, enter your unique Access Code* and click Register. 

*Access Codes were mailed to all Parkland County account holders. If you have NOT received one, please contact our Customer Service team at hello@parklandcounty.com or 780-968-8888.

Step 8: After configuring your ParklandID, you’ll be redirected to Register for your Online Services account. Select the Account Type using the dropdown. Enter the Account Number as it appears on your bill. Finally, enter your unique Access Code* and click Register.

You have now successfully registered for your Online Services account! For instructions on how to pay bills online, see the next accordion below.

Step 1: AFTER REGISTERING FOR AN ACCOUNT, navigate to the new Online Services platform. You can click the link at the top of this page, or in the secondary menu from the Homepage: 

Step 1: Navigate to the new Online Services platform. You can click the link at the top of this page, or in the secondary menu

Step 2: In the upper right corner, click the profile icon > Login 

Step 2: In the upper right corner, click the profile icon > Login

Step 3: Click the white button: “Continue With Parkland ID”

Step 3: Click the white button: “Continue With Parkland ID”

Step 4: Once logged in, scroll to an account with red text that reads, “Please pay the account balance of $...” Click the green Pay button.

Step 4: Once logged in, scroll to an account with red text that reads, “Please pay the account balance of $...” Click the green Pay button.

Step 4: Once logged in, scroll to an account with red text that reads, “Please pay the account balance of $...” Click the green Pay button.

Step 5: Double-check information is correct, then click Add To Cart. A Payment Confirmation will pop-up, click OK. 

Step 5: Double-check information is correct, then click Add To Cart. A Payment Confirmation will pop-up, click OK.

Step 6: Review the Payment Summary and click Proceed to Checkout 

Step 6: Review the Payment Summary and click Proceed to Checkout

Step 7: In the Payment Checkout, review the total once again, click Next. Enter your Contact and Billing information. Check the acknowledgement box at the bottom, under Total.* Click Pay. 

A pop-up will appear to enter your Payment Details. Once entered, click Complete Payment. 

*Credit card payments are subject to a non-refundable processing fee ($0.30 + 2.65%), which will be charged in addition to the payment amount. This fee is collected by the payment processor. 

In the Payment Checkout, review the total once again, click Next. Enter your Contact and Billing information. Check the acknowledgement box at the bottom, under Total.* Click Pay.

Step 8: For a receipt of the transaction, click Download Payment Confirmation. Otherwise, Return To Home Page, your payment is complete! 

Step 8: For a receipt of the transaction, click Download Payment Confirmation. Otherwise, Return To Home Page, your payment is complete!

Go paperless with e-billing (coming soon!)

The new Online Services system will give residents the option to receive utility bills electronically instead of by mail. 

Benefits of e-billing: 

  • Faster to access bills 
  • Reduced paper waste 
  • Less mail to manage means cost savings (less of your tax dollars spent on postage and internal process expense) 
  • A simpler, more convenient experience 

Contact Us

Parkland County Centre
53109A HWY 779, Parkland County, AB T7Z 1R1

General Office: 780-968-8888
Toll Free: 1-888-880-0858
After hours: 780-968-8400
Email: hello@parklandcounty.com

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