- 911 can be called from any phone including deactivated cell phones
- Use 911 only when people or property are at risk
- Make sure your municipal address can be seen clearly from the roadway by emergency services
- Teach your children when it is appropriate to use 911 and make sure your childcare providers know your address and phone number
- If you call from your vehicle, stop in a safe area and look for street signs, addresses, major buildings or landmarks
- On highways, note your direction of travel, and any exit and highway numbers
Fire and Emergency Services
Parkland County Fire and Emergency Services are dedicated to protecting people, property, and the County. Emergency response includes response to fires, motor vehicle collisions, emergency medical incidents, hazardous materials releases, and water emergencies. The response to these events begins with our Emergency Communications Operators in our 9-1-1 Dispatch Centre.
Fire Hazard Levels
Fire danger ratings, also known as fire hazards, communicate how easily fires start, how quickly they spread and how long they burn.
Fire and Fireworks Permits
Permits are required for large outdoor fires and fireworks / pyrotechnic use. Applications are required to obtain a permit.
FireSmart
FireSmart, a national program, helps you take practical steps to reduce the chance of wildfire damage by making small changes in your home and yard.
Firefighter Recruitment
Fire Services recruits dedicated individuals to become paid on-call firefighters during open recruitment periods, typically held each fall.
Wildfire Mitigation Strategy
Parkland County’s Wildfire Mitigation Strategy is a roadmap to help reduce wildfire risk across the County.
Emergency Management
Coordination and planning for disasters and hazards that impact the community.
Enforcement
Enforcement Services focuses on crime prevention, criminal activity, and what our enforcement officers do to make Parkland County a safer place.
False Alarms
An alarm that is not caused by heat, smoke or fire, or a request for fire services where no actual emergency exists.
Fire Inspection Program
The Fire Prevention Office provides inspection services and works with Planning and Development around Fire and Building Code compliance.
Fire Services Cost Recovery
Parkland County Fire Services may issue invoices to recover costs from certain types of emergency responses.
Fire Stations
Parkland County administers and operates several stations, also working with contracted municipal fire stations.
Key Lock Box Program
The key lock box program is in place so first responders can access your building during an emergency.
Wildfires
Wildfires can threaten homes, businesses and infrastructure within the county. Help keep your family safe by knowing what to do before, during, and after a wildfire.
Fire Bylaws
Fire Bylaws outline the rules that help prevent fires, protect property, and keep Parkland County safe. Frequently requested Fire Bylaws include the Fire Services Bylaw No. 2023-17 and the Amending Fire Services Bylaw No. 2025-04. Looking for something else? Visit our Bylaw Search page.
The False Alarm Bylaw, passed in 2016, applies to an alarm that is not caused by heat, smoke or fire, or a request for fire services where no actual emergency exists. Sending fire trucks to false alarms may endanger those experiencing true emergencies, and as a result, fees are in place to reduce false alarms and recover costs.
Fire Stations
Fire Services is dedicated to the safety of our residents, business community and tourists. More than 200 firefighters located in 7 fire stations provide emergency and non-emergency services.
Parkland County Fire Stations
Parkland County administers and operates the following stations:
- Acheson Fire Station
- 11350 - 274 St, Acheson, AB T7X 2P9
- Parkland Village Fire Station
- 18-53222 Rge Rd 272, Parkland Village
- Tomahawk Fire Station
- 4902-50 Ave, Tomahawk, AB
- West Central Fire Station
- 4820 - 52 Ave, Wabamun, AB
Other Contracted Municipal Fire Stations
Additional fire stations run by adjacent municipalities include:
- Devon Fire Station
- 9 Columbia Ave, Devon, AB
- Evansburg Fire Station
- 4907 - 50 St, Evansburg, AB
- Stony Plain Fire Station
- 4000 - 49 Ave, Stony Plain, AB
9-1-1 Dispatch
Our regional, multi-service Emergency Communication Centre is an Accredited Centre of Excellence, a prestigious recognition of achievement and quality service granted by the International Academy of Emergency Dispatch.
Our Services
- 24 hour 9-1-1 service to over 127 municipalities with a population of more than 247,000 people
- Emergency Fire Dispatch to 49 fire departments
- Peace officer dispatch & communication to 8 Peace Officer jurisdictions
- Providing a vital communication link with RCMP, EMS, STARS and Disaster Services
- Work alone monitoring for both public and private services
- 9-1-1 Education - providing public education to communities within our call answer area
*Contact us to inquire about attending your school or community event at 911Education@parklandcounty.com.
What Happens When you Call 9-1-1?
- Your call will be answered as quickly as possible.
- The operator will say "911. Do you require police, fire, or ambulance?"
- They will ask you what town or city the emergency is located. The operator uses this to confirm the location to transfer your call to either the police, fire, or ambulance dispatch centre for that area.
- Your call will be transferred to the proper emergency dispatch centre.
- The police, fire, or ambulance dispatcher will answer your call. They will have a number of questions for you about the emergency. Do your best to listen to the dispatcher and answer the questions quickly. The faster you answer the questions, the faster the dispatcher can send the proper help to you.
When and When Not to Call 9-1-1
Call 9-1-1 when you need immediate help from the police, fire department, or an ambulance. For example:
- An uncontrolled fire
- Smoke coming from a building
- A crime taking place
- Someone suffering a moderate to serious injury
Do not call 9-1-1 if you do not need immediate help from the police, fire department, or an ambulance, do not call 911. Contact each agency through their administrative phone lines. For example:
- Testing your fire alarm system
- Reporting a minor traffic accident (non-injury)
- Receiving a prank/scam telephone call
- Asking for travel directions or a tow truck
The Province of Alberta has laws that protect against the misuse and abuse of the 911 system. Fines include $5,000 for first time offenders and $10,000 for repeat offenders.
