PLANit Help

PLANit Portal – Password Reset Instructions 

The first time you sign in after September 21, 2026, you’ll be asked to create a new password. Follow the steps below to reset your password and log in. 

1. Go to https://planitportal.parklandcounty.com/ 
Add your email address and click Next 

2. Click on “Forgot password” and then click “Sign in”. Please note that your existing password will not work

3. You will be asked to “Verify your identity” by clicking on the “Email code to your email” box.

4.Next, check your email, enter the code that has been provided, and click on “Verify”

5. Enter a new password and click on “Reset password”

6. With the password now reset, you’ll be redirected back to the sign-in page where you will be required to enter your email address, and click “Next”

PLANit Parkland is a new way of interacting with Parkland County’s Planning and Development department!

An online portal for your planning and safety codes approvals:

• apply
• pay
• book inspections
• real time updates on your applications

You can also access your previous applications, find information on properties in the County, and see what’s happening in your community.

• Accessible: Cloud-based means the process is mobile-friendly and accessible 24/7
• Modernized and easy to use: A step-by-step application process with digital document uploads and secure online payments
• Transparent: Access to real-time application status updates, documentation, and clearly defined application requirements

The first step is to register your account on the PLANit Parkland portal. For your account email, please choose an active email that you monitor regularly. This is your PLANit Parkland portal login username and the primary email address we will use to send you notifications and letters when you submit applications through the portal.

1. Navigate to the PLANit Parkland portal and click on the Register link.
2. Enter one email address and a password.
   We recommend that our business customers use one central email address accessible by all staff that will be using the portal. Application letters, notifications, and decisions will only be sent to one email address per portal account.
3. Add your contact information.
4. When asked to link your account to a contractor license, select No.
5. You will receive an email from Parkland County to the email address you provided. Click the link in the email and it will take you to a site to complete your activation.
6. Enter your email address and password from step two, and then click Activate.
7. Your account is now active and ready to use.

If you registered but didn’t receive the email:

-          It can take up to 30 minutes to receive your confirmation.

-          Check your junk folder and add the email to your safe senders list.

-          Ensure you input the correct email address.

-          If these suggestions did not help, contact us at hello@parklandcounty.com

Contractor Status is a validated account for general contractors, trades businesses, surveyors, builders, developers, consultants, and other project partners working with our residents.

• Your new PLANit Parkland portal account will be linked with existing applications your firm may have in our systems
• Your business name will appear in the “add a business” feature during customer application
• NOTE: Validation is required for contractors applying for electrical permits and private sewage disposal system installations and upgrades. Confirmation of this validation will be required every calendar year.

Steps to Validate your Account

After registering for a Portal Account:

From the Portal main page, click Apply for a Contractor License

Login using your Portal account email and password.

Step 1: Enter the name of your business and a brief description of the type of contracting you do (i.e. Electrician, Private Sewage System Installer, Surveyor, Consulting Firm, etc.).

Step 2: Select the Classification from the list (you can select more than one).

Step 3: Add the business owner information (if different from the Portal Account)

Step 4: Contact Information: Add the main contact details for the business. You can click on the “Copy from Business Owner” button to bring that information forward.

Step 5: Additional Contacts: If applicable, add other contacts to the Contractor Application by clicking “Add New Contact” (note that at this time, we only notify one email address per application, the portal user logging in)

Step 6:  If your business is located within Parkland County, you may enter the Location of the business by typing in the address or using the search.

Step 7: Upload Files: Upload any tickets, licenses, certifications, or other documents to your Contractor account. 

Step 8: Review your application details and click “Submit Application”.

Step 9: Submitted: Parkland County will validate your account.

With your project idea in mind, visit the PLANit Parkland page. 

Application steps and required details vary by project type. Use our drop down tool to help you prepare for your submission. There are also fillable forms, checklists, and information on the other types of required documents to assist with your application.

Once you have your application details and forms and documents ready, it’s time to apply:

• Sign-in to PLANit Parkland using the login credentials you created at the time of registration.
• Find the correct application category in Portal Home and click the “Apply for…” link.
• Step 1: Project Description, select the Application Type and enter the high-level details for the project.
• Step 2: Add a Permit or Approval Type. If you’re not sure what to select, you can use our interactive tool, contact us, or select the item that best fits and we will verify the application type later.
• Step 3: Add item-specific Details such as number of units, square footage, and other application questions.
• Step 4: Add the property details of the project’s location.  You can search by Municipal Address or Plan/Block/Lot, or ATS. There is also a map feature available. If you still can’t find your address, you can manually add one.
• Step 5: Add Contacts to your application. As the portal user, you will become the applicant on the file. Property ownership is not viewable in Portal but is added to the application automatically. Contractors and consultants that have been validated through PLANit Parkland portal can also be added to your submission from the address book.
• Step 6: Upload Documents required for decision-making. Documents such as the Landowner Declaration and Consent Form, construction drawings, site plans, project detail forms, studies and reports make up the application submittals. The list that is provided is what is generally needed before we can start processing your application. 
• Note: For a fee of $30.00 + GST, Parkland County will get a current Land Title on your behalf. Please indicate this on the Landowner Authorization form.
• Before submitting the application, review the details. If you need to make changes, use the ‘Previous Step” button.
• Once the application is submitted, you will receive a project number. The application will now be available in your “My Items” section of the portal. 

• You can contact us by email at planning@parklandcounty.com for help with the features of PLANit Parkland Portal.
• For more complex projects, you can also book a pre-application meeting with our staff through PLANit Parkland portal or via the email above.

Your PLANit Parkland application fees will be shown on your portal account and can be paid online with Visa and Mastercard credit and debit cards. After submitting your application, fees will be added and payable once Parkland County reviews and verifies your application.

1. You will receive an email to notify you that your fees are now payable. Click the link in the email which will take you back to PLANit Parkland portal.
2. Sign-in to PLANit Parkland
3. Click on “My Items”.
4. The page will show you a summary of your applications.
5. Applications with outstanding fees will include a “Pay Fees” button.
6. Click “Pay Fees”.
7. The next page will give you the specific details of the outstanding fees on the application.
8. Click “Add Fees to my Cart” (you can add multiple fees if you have more than one application fee outstanding).
9. Go to your Shopping Cart to finalize the payment.
10. You will be directed to our payment processor, Bamborra.
11. Enter your payment details and click submit Payment. 

Note: You can view our fee schedule online. We do accept in-person payments, but you will require your application number and fee details.  

If you have an incomplete application or there are changes required to your project’s plans, you can submit these on PLANit Parkland. You will receive a notice from PLANit Parkland that revisions are required to your submissions.

1. Sign-in to PLANit Parkland
2. Click on "My Items"
3. Find the applicable application with a status of Incomplete or Waiting for Revisions
4. Click “Upload Submittals”
5. In the Submittals screen, look for any items with a status of “Returned for Correction”.
6. Click on the document to review the corrections.
7. Along with the letter sent to you, use the markups to inform any changes to your documents.
8. Once you’ve made changes to the submittal, click “New Version” to browse to the location on your computer and select the file.
9. Click “Upload Documents”.
10. The application will be returned to Parkland County staff for verification and re-review.

Note: You can re-submit the documents associated with your application except for when they are under an active review by our staff or a decision has already been made. 

1. Sign-in to PLANit Parkland portal.
2. From the portal front page, click “My Items”.
3. Click “Expand All” to review all of your applications.
4. You can use the dropdown list on the right side of the screen to “Show Active”, “Show Inactive” or “Show All” of your applications.

As applications make their way through our process, they are assigned a status label. 

We are working on a status label key to help you determine your application's place in our approval process.

You can now book building, electrical, gas, plumbing and private sewage inspections online. After making your inspection request, it will be reviewed and scheduled by our staff. Once scheduled, you will receive a confirmation email.

1. Sign-in to PLANit Parkland portal.
2. Select “My Items” from the menu.
3. Click on the “Safety Codes Permits” section to expand it.
4. Look for permits that have an “Issued” status.
5. Click the “Request Inspection” button next to the issued permits.
6. Select the inspections you wish to book.
7. Select a day for your inspection for building and trades permits.
   
   Important: Add a site contact, phone number, and any other important details (gate code, dog on site) in the Notes section.
   
   Note that this is only a request, not a confirmed booking. You will receive email confirmation of the booking once reviewed by Parkland County staff.

Don't forget to make sure your site is ready and safe for you and Parkland County inspection staff. Review our Inspection Site Safety page for more information. 

Don't have a portal account?
Do you have a permit issued prior to October 24, 2022? Before using the Book an Inspection feature in the portal, you will need to register for an account. Contact us at inspections@parklandcounty.com and we will help you connect your new account to your existing applications so you can book online.