Incident Reporting

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Online reporting

Use Parkland County's Online Incident Reporting

Available 24 hours a day, 7 days a week, Online Incident Reporting allows you to report an incident without having to wait for regular office hours.

Note: Enforcement Services will respond to complaints received through the website on the next business day.

Use Online Incident Reporting to report incidents relating to:

nuisance dogs
off-highway vehicles (OHVs)
traffic safety
unsightly properties
miscellaneous

If the complaint is not a matter within the jurisdiction of Parkland County Enforcement Services, we will forward to the appropriate County department or outside agency.

If you are reporting a concern that is in progress (such as a loud noise or a parked truck obstructing traffic), please do not use Online Incident Reporting. Contact Enforcement Services at the phone number on the right.

After hours calls may be forwarded to a voice messaging system due to call volume in our centre. Leave your name, number and type of complaint on the answering machine and a member will get back to you as soon as possible. If the message is outside of Enforcement Services shift hours, your message will be returned the next day.

Advantages of online incident reporting

available 24/7
easy to use fill-in-the-blanks format
add information at a later date if needed
email confirmations quote a reference number for further follow-up

Frequently asked questions

Why should I call Enforcement Services?

Using information from the public, Enforcement Services investigates complaints
Peace Officers can't help you if they don't know about an incident

What information does Enforcement Services need?

Date, time and location. Provide, if possible:

A specific legal land description or
Municipal address including subdivision or lot number

Specifics of what happened (i.e., "a truck passed a school bus when the red lights were flashing"). Any information such as descriptions, dates, times, names, locations, and directions will assist our patrol members.
The more detailed the information, the better the Peace Officers can assist you.

Will my name be released?

The Freedom of Information and Protection of Privacy Act (FOIP) governs the collecting and disseminating of personal information. If you are required to be a witness in a court proceeding; your name may legally have to be released to the defendant.

How do Enforcement Services respond to an incident?

All complaints are given a file number and assigned to a Peace Officer for investigation.
Upon conclusion of the investigation, he/she will advise you of the outcome.
Response time to your complaint will be as quick as possible.
The geographic location in which the Peace Officer works may impact response time.
The Peace Officer may already be on a call for services (e.g., fire call, traffic or off-highway vehicle complaint).

How is Enforcement Services accountable to the public?

respond to all complaints received
provide follow-up to the complainant
provide reports to Mayor and Council [Link to County Office > Mayor and Council]