Close
Close
Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.
Parkland County
  • Live and Play
    • Agriculture and Acreages
    • Animal Services
    • Applications, Licences and Permits
    • A-Z Services
    • Building and Renovating
    • Cemeteries
    • Community Resources
    • Education
    • Emergency Services and Preparedness
    • Environment and Sustainability
    • Events Calendar
    • Facilities
    • Garbage and Recycling
    • Hospitals and Healthcare
    • Login to Your Account
    • Maps
    • Parks, Trails and Natural Areas
    • Places of Worship
    • Recreation and Programs
    • View More...
  • Explore Parkland County
    • About Parkland County
    • Events Calendar
    • Libraries
    • Maps
    • Stay
  • Do Business
    • Bids and Tenders
    • Broadband
    • Competitive Advantages
    • Fees and Charges
    • Film and Movie Productions Resources
    • Industrial Areas
    • Key Industries
    • Labour Force
    • Land Development
    • Planning and Development
    • Reports and Resources
    • Starting Your Business
    • Taxes
    • Transportation and Logistics
    • Utilities
  • County Office
    • Applications, Licences and Permits
    • Awards, Grants, Funding and Non-Profit
    • Bids and Tenders
    • Budget and Financial Reporting
    • Bylaws
    • Bylaw Review
    • Contact Us
    • County Concerns
    • Departments
    • Employment
    • Freedom of Information
    • Mayor and Council
    • Land Management
    • News and Public Notices
    • Reports, Studies and Plans
    • Strategic Plan
    • Subdivision and Development Appeals
    • Taxes and Assessment
    • Utilities
    • View More...

I Want To...

  • Apply and Register

    • Animal Licences
    • Bids and Tenders
    • Building Permits
    • Development Permits
    • Facility Request
    • Fire Inspection Program
    • Fire or Fireworks Permits
    • Job Postings
  • Pay

    • Animal Licences
    • Facility Rental
    • Property Taxes
    • Water Bill
  • Find or View

    • Bylaws and Policies
    • Maps
    • Plans, Reports, and Studies
  • Report

    • After Hours Concerns
    • County Concerns
    • Bylaw Incident Reporting
Parkland County
Live and PlayExplore Parkland CountyDo BusinessCounty Office

Emergency Communications Centre

Home / Live and Play / Emergency Services and Preparedness / Emergency Communications Centre
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email This page Email

  • Emergency Services and Preparedness
    • Ambulance
    • Emergency Communications Centre
    • Emergency Preparedness
    • Emergency Vendor Procurement
    • Fire
  • Agriculture and Acreages
  • Animal Services
  • Applications, Licences and Permits
  • A-Z Services
  • Building and Renovating
  • Cemeteries
  • Community Resources
  • Education
  • Environment and Sustainability
  • Events Calendar
  • Facilities
  • Garbage and Recycling
  • Hospitals and Healthcare
  • Login to Your Account
  • Maps
  • Parks, Trails and Natural Areas
  • Places of Worship
  • Recreation and Programs
  • Roads
  • Taxes and Assessment
  • Utilities
  • Wabamun
  • Your Parkland

Our regional, multi-service Emergency Communication Centre is an Accredited Centre of Excellence, a prestigious recognition of achievement and quality service granted by the National Academy of Emergency Dispatch.

Our staff

Parkland County Emergency Communication Operators (ECO) are dedicated professionals trained to meet the challenges of a variety of emergencies. The ECOs are certified Emergency Fire Dispatchers with internationally recognized standards and can provide life-saving, pre-arrival instructions to citizens in the event of a fire.

Our services

  • 24 hr 911 service to over 127 municipalities with a population in excess of 247,000 people
  • Emergency Fire Dispatch to 49 fire departments
  • Peace officer dispatch & communication to 8 Peace Officer jurisdictions
  • Providing a vital communication link with RCMP, EMS, STARS and Disaster Services
  • Work alone monitoring for both public and private services
  • 9-1-1 Education - providing public education to communities within our call answer area *Please feel free to contact us to inquire about attending your school or community event at 911Education@parklandcounty.com

Helpful 911 facts

  • 911 can be called off of any phone including deactivated cell phones 
  • Use 911 only when people or property are at risk
  • Make sure your municipal address can be seen clearly from the roadway by emergency services
  • Teach your children when it is appropriate to use 911 and make sure your childcare providers know your address and phone number
  • If you call from your vehicle, stop in a safe area and look for street signs, addresses, major buildings or landmarks
  • On highways, note your direction of travel, and any exit and highway numbers
  • If you are in an area not served by 911, call the operator for your area

What happens when you call 911?

 

  1. Your call will be answered as quickly as possible.
  2. The operator will say "911. Do you require police, fire or ambulance?" 
  3. They will ask you what town or city the emergency is located.The operator uses this to confirm the location to transfer your call to either the police, fire or ambulance dispatch centre for that area. 
  4. Your call will be transferred to the proper emergency dispatch centre.
  5. The police, fire or ambulance dispatcher will answer your call. They will have a number of questions for you about the emergency. Do your best to listen to the dispatcher and answer the questions quickly. The faster you answer the questions, the faster the dispatcher can send proper resources to help you.

When and when not to call 911

When to call:

Call 911 when you need immediate help from the police, the fire department or an ambulance.

Example:

  • An uncontrolled fire
  • Smoke coming from a building
  • A crime taking place
  • Someone/you suffering a moderate to serious injury

When not to call:

If you do not need immediate help from the police, the fire department or an ambulance, do not call 911. Contact each agency through their administrative phone lines. 

Example:

  • Testing your fire alarm system
  • Reporting a minor traffic accident (non-injury)
  • Receiving a prank/scam telephone call
  • Requesting telephone directory assistance
  • Asking for travel directions or a tow truck

The Province of Alberta has laws that protect against the misuse and abuse of the 911 system. Fines include $5,000 for first time offenders and $10,000 for repeat offenders.

Contact Us

Receive Email Updates...
  • Live and Play
  • Explore Parkland County
  • Do Business
  • County Office
  • Sitemap
  • Feedback

© 2022 Parkland County 53109A Highway 779, Parkland County, AB T7Z 1R1

General Office: 780-968-8888
Toll Free: 1-888-880-0858
After hours: 780-968-8400
Fax: 780-968-8413

Email:  hello@parklandcounty.com

Click to go back to top.