Our regional, multi-service Emergency Communication Centre is an Accredited Centre of Excellence, a prestigious recognition of achievement and quality service granted by the National Academy of Emergency Dispatch.
Our staff
Parkland County Emergency Communication Operators (ECO) are dedicated professionals trained to meet the challenges of a variety of emergencies. The ECOs are certified Emergency Fire Dispatchers with internationally recognized standards and can provide life-saving, pre-arrival instructions to citizens in the event of a fire.
Our services
- 24 hr 911 service to over 127 municipalities with a population in excess of 247,000 people
- Emergency Fire Dispatch to 49 fire departments
- Peace officer dispatch & communication to 8 Peace Officer jurisdictions
- Providing a vital communication link with RCMP, EMS, STARS and Disaster Services
- Work alone monitoring for both public and private services
- 9-1-1 Education - providing public education to communities within our call answer area *Please feel free to contact us to inquire about attending your school or community event at 911Education@parklandcounty.com
Helpful 911 facts |
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What happens when you call 911? |
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When and when not to call 911 |
When to call:Call 911 when you need immediate help from the police, the fire department or an ambulance. Example:
When not to call:If you do not need immediate help from the police, the fire department or an ambulance, do not call 911. Contact each agency through their administrative phone lines. Example:
The Province of Alberta has laws that protect against the misuse and abuse of the 911 system. Fines include $5,000 for first time offenders and $10,000 for repeat offenders. |
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