Our regional, multi-service Emergency Communication Centre is an Accredited Centre of Excellence, a prestigious recognition of achievement and quality service granted by the International Academy of Emergency Dispatch.

Our staff

Parkland County Emergency Communication Operators (ECO) are dedicated professionals trained to meet the challenges of a variety of emergencies. The ECOs are certified Emergency Fire Dispatchers with internationally recognized standards and can provide life-saving, pre-arrival instructions to citizens in the event of a fire.

Our services

  • 24 hr 911 service to over 127 municipalities with a population of more than 247,000 people
  • Emergency Fire Dispatch to 49 fire departments
  • Peace officer dispatch & communication to 8 Peace Officer jurisdictions
  • Providing a vital communication link with RCMP, EMS, STARS and Disaster Services
  • Work alone monitoring for both public and private services
  • 9-1-1 Education - providing public education to communities within our call answer area 

*Please feel free to contact us to inquire about attending your school or community event at 911Education@parklandcounty.com

Helpful 9-1-1 Facts
  • 911 can be called from any phone including deactivated cell phones 
  • Use 911 only when people or property are at risk
  • Make sure your municipal address can be seen clearly from the roadway by emergency services
  • Teach your children when it is appropriate to use 911 and make sure your childcare providers know your address and phone number
  • If you call from your vehicle, stop in a safe area and look for street signs, addresses, major buildings or landmarks
  • On highways, note your direction of travel, and any exit and highway numbers

What happens when you call 9-1-1?
  1. Your call will be answered as quickly as possible.
  2. The operator will say "911. Do you require police, fire, or ambulance?" 
  3. They will ask you what town or city the emergency is located. The operator uses this to confirm the location to transfer your call to either the police, fire, or ambulance dispatch centre for that area. 
  4. Your call will be transferred to the proper emergency dispatch centre.
  5. The police, fire, or ambulance dispatcher will answer your call. They will have a number of questions for you about the emergency. Do your best to listen to the dispatcher and answer the questions quickly. The faster you answer the questions, the faster the dispatcher can send the proper help to you.

When and When Not to Call 9-1-1?

When to call:

Call 911 when you need immediate help from the police, fire department, or an ambulance.

Example:

  • An uncontrolled fire
  • Smoke coming from a building
  • A crime taking place
  • Someone suffering a moderate to serious injury

When not to call:

If you do not need immediate help from the police, fire department, or an ambulance, do not call 911. Contact each agency through their administrative phone lines. 

Example:

  • Testing your fire alarm system
  • Reporting a minor traffic accident (non-injury)
  • Receiving a prank/scam telephone call
  • Asking for travel directions or a tow truck

The Province of Alberta has laws that protect against the misuse and abuse of the 911 system. Fines include $5,000 for first time offenders and $10,000 for repeat offenders.