How to Make a Complaint
The primary function of the Parkland County Enforcement Services is to promote Safe and Healthy Communities. Traffic enforcement is conducted on County roads, residential subdivisions and hamlets. Additionally, the Peace Officers enforce authorized Provincial laws such as the Gaming & Liquor Act, Stray Animals Act, etc. They also enforce County bylaws such as Off-Highway Vehicles, Parks, Noise, etc.
Reporting an Incident
To make a complaint, contact Parkland County Enforcement Services at 780-968-8400 or click HERE to use Parkland County’s new Online Incident Reporting application.
The Online Incident Reporting application is available 24 hours a day, 7 days a week, and allows the public to report an incident without having to wait for regular office hours.
Note: Enforcement Services will respond to complaints made through Report Exec on the next business day.
Use the Report Exec Online Incident Reporting application to report incidents in the following categories:
- Nuisance Dog
- Off-Highway Vehicles
- Traffic Safety
- Unsightly Properties and
- Miscellaneous
Please note that if the complaint is not a matter within the jurisdiction of Parkland County Enforcement Services, we will forward to the appropriate County department or outside agency.
If you are reporting a concern that is in progress (such as a loud noise, a truck parked and obstructing traffic), please do not use the Online Incident Reporting application but contact Enforcement Services at 780-968-8400.
*Please note: calls after hours may lead to a voice messaging system due to call volume in our centre. If your name, number and type of complaint are left on the answering machine, a member will get back to as soon as possible. If the message is outside of Enforcement Services shift hours, your message will be returned the next day*
Features of the Report Exec Online Incident Reporting application
- Available on your schedule without having to wait for regular business hours
- Fill-in-the-blanks format is easy to use for nearly every level of computer experience
- You can add additional information at a later date if needed
- After submitted your complaint, you will receive an electronic confirmation (by email) that your report has been received as well as a reference number to quote for further follow-up.
Frequently Asked Questions
Why do I need to call Enforcement Services?
- Using the information received from the public, Enforcement Services will investigate complaints.
- Peace Officers can’t help you if they don’t know.
- Enforcement Services is responsible for 2200 kms of county roads, 350 residential subdivisions and providing service to just over 29,000 County residents.
- Emphasis is placed in areas identified through public complaints, previous experience and area history.
What information does Enforcement Services need?
- Date, time, location. A location of the occurrence is necessary in order for us to investigate the matter. A specific legal land description, municipal address, subdivision and/or lot number will assist us in accurately investigating the matter.
- Specifics of what happened (i.e. "a truck passed a school bus when its red lights were flashing"). As much detail as possible will assist us with our investigation. Any information such as descriptions, dates, times, names, locations, & directions will assist our patrol members.
- The more detailed the information, the better Patrol will be able to assist you.
Will my name be released?
-
The Freedom of Information and Protection of Privacy Act governs the collecting and disseminating of personal information. If you are required to be a witness in a court proceeding; your name may legally have to be released to the defendant.
What will the response from Enforcement Services be?
- All complaints will be given a file number and assigned to a Peace Officer for investigation.
- Upon conclusion of the investigation he/she will advise you of the outcome.
- Response time to your complaint will be as expediently as possible.
- You should be aware that the geographic location of the Peace Officer working may impact response time.
- The Peace Officer working may already be on a call for services (i.e. fire call, traffic or off-highway vehicle complaint).
How will Enforcement Services be accountable to the public?
- Respond to all complaints received.
- Provide follow-up to the complainant.
- Provide reports to Mayor and Council.
Remember, for Enforcement Services to help you, we need to know.
During business hours call 780-968-8400, and
after hours call 780-968-8400*